Privacy Policy – How 92game Protects Your Data in Pakistan

92game is an online casino and sports betting platform operating primarily for players based in Pakistan. The platform provides casino games, sports betting markets — including PSL cricket betting — virtual sports, jackpot slots, and related promotional services through the 92game.biz website and associated mobile web experience.

As the operator of the platform, 92game acts as the data controller for the personal information collected from players. This means we determine what data is collected, why it is collected, and how it is processed. Where we engage third-party service providers to process data on our behalf, those parties act as data processors under our instruction and are bound by confidentiality and data handling requirements.

If you have any questions about this Privacy Policy or about how 92game handles your personal data, please contact us at support@92game.biz or through the live chat available 24/7 on the platform.

92game collects personal data from players in order to operate the platform safely, process payments, verify identities, comply with applicable regulations, and deliver the best possible gaming experience. The categories of data we collect include:

Registration & Identity Data

• Full name as it appears on official identification documents.
• Date of birth (required for age verification — 18+ only).
• Mobile number and email address used for account communication.
• CNIC number or passport number where verification is required.
• A copy of identity documents (CNIC, passport) when requested during KYC verification.

Payment & Financial Data

• Mobile wallet account details (Easypaisa, JazzCash, NayaPay, SadaPay) used for deposits and withdrawals.
• IBFT bank account details used for transfers.
• Card details (masked — only the last four digits and card type are retained by 92game; full card numbers are handled exclusively by PCI-compliant payment processors).
• Transaction history: deposits, withdrawals, dates, amounts, and methods.

Platform Activity Data

• Betting and gaming history: games played, bets placed, amounts wagered, outcomes.
• Bonus and promotion usage history.
• Login and session records: timestamps, duration, device type.
• Customer support interactions: chat logs, emails, tickets.

Technical Data

• IP address and approximate geographic location derived from IP.
• Device type, operating system version, and browser type.
• Cookie and session data (see Section 6 for full details).

92game collects your personal data through a number of channels depending on how you interact with the platform:

• Directly from you at registration: When you create a 92game account, you provide your name, date of birth, mobile number, and email address. This is the core set of information that every registered player provides.
• During verification: If 92game requests KYC documentation, you provide identity documents directly through the platform's secure upload facility or by email to the verification team.
• Through transactions: Every deposit and withdrawal made on 92game generates a transaction record that includes the payment method details, amount, timestamp, and outcome.
• Through your use of the platform: When you place a bet, play a casino game, claim a bonus, or use any feature on 92game, the platform records that activity in your account history.
• Through communications: When you contact 92game support via live chat or email, the content of that interaction is recorded for quality assurance and dispute resolution purposes.
• Automatically via cookies and tracking: When you visit 92game.biz, cookies and similar technologies automatically collect technical data about your device and browsing behaviour on the site. Full details are in Section 6.

92game uses the personal data it collects for the following specific purposes:

92game does not use your personal data for any purpose that is incompatible with the purposes listed above. If we need to use your data for a materially new purpose, we will notify you and, where required, seek your consent before doing so.

Your personal data may be shared with the following categories of third party, strictly for the purposes described:

• Payment processors: Easypaisa, JazzCash, NayaPay, SadaPay, IBFT network operators, and card payment gateways receive payment-specific data necessary to execute deposit and withdrawal transactions. These providers operate their own privacy policies and are responsible for data they receive in their capacity as payment operators.
• Identity verification providers: Where 92game uses third-party KYC services to verify identity documents, those providers receive the verification data required to complete the check. They are contractually bound to handle that data solely for the verification purpose and to delete it after the process is complete.
• Game studios and content providers: When you play a game on 92game, game studios may receive anonymised session data (such as game ID, session duration, and bet results) necessary for game operation and RNG certification. Studios do not receive personally identifiable information beyond what is technically necessary for the game session.
• Anti-fraud and security providers: 92game uses specialist fraud prevention tools that may process IP addresses, device fingerprints, and behavioural data to identify fraudulent account activity. This processing is subject to strict data handling agreements.
• Customer support platform providers: The 92game live chat and ticketing system is operated using a third-party support platform. Support interactions are processed through that platform under a data processing agreement with 92game.
• Law enforcement and regulatory authorities: 92game will disclose personal data to law enforcement, financial regulators, or other authorities when legally required to do so — for example, in response to a court order or regulatory investigation. 92game does not volunteer player data to authorities beyond what is required by law.

92game does not share personal data with third parties for their own marketing, advertising, or commercial purposes.

92game uses cookies and similar tracking technologies on the 92game.biz website. Cookies are small text files placed on your device by the website. They help the platform function correctly, remember your preferences, and provide analytical data about how the site is used. Here is how 92game uses cookies:

• Essential cookies: These are required for the platform to function. They manage your login session, keep you authenticated between pages, maintain your account settings during a session, and ensure that games load and run correctly. You cannot opt out of essential cookies without preventing the platform from working.
• Functional cookies: These remember your preferences — such as language settings, display options, and notification preferences — so you do not have to set them again each time you visit 92game.
• Analytical cookies: 92game uses anonymised analytical cookies to understand how players use the site — which pages are visited most, how long sessions last, and where players encounter navigation difficulties. This data helps improve the platform. It does not identify you personally.
• Security cookies: These help 92game identify unusual patterns of access that may indicate fraud, account takeover attempts, or bot activity. They are essential to platform security.

Most browsers allow you to control cookies through the browser settings. You can typically delete existing cookies, block future cookies, or receive a prompt before a cookie is placed. Note that disabling essential cookies will affect your ability to log in and use 92game normally.

92game takes the security of player data seriously. The platform implements the following technical and organisational measures to protect personal data from unauthorised access, loss, or disclosure:

• SSL/TLS encryption: All data in transit between your browser and 92game.biz is encrypted using industry-standard SSL/TLS protocols. You can verify this by checking for the padlock symbol in your browser's address bar.
• Encrypted data storage: Sensitive data including account credentials and payment information is stored in encrypted form. Plain-text storage of passwords is not used.
• Access controls: Access to player data within 92game is restricted to staff members who require it to perform their role. Access is controlled by role-based permissions and audit-logged.
• Payment security: Card payment processing is handled by PCI DSS-compliant payment processors. 92game does not store full card numbers.
• Regular security reviews: The 92game platform and its data infrastructure are subject to regular internal and third-party security reviews to identify and address vulnerabilities.

Despite these measures, no internet-based platform can guarantee absolute security against all possible threats. In the event of a data breach that materially affects your personal data, 92game will notify affected players promptly and take all reasonable steps to mitigate the impact.

You also play a role in securing your account. Use a strong, unique password for your 92game account. Do not share your login credentials. Enable two-factor authentication if available. Contact support immediately if you suspect unauthorised access to your account.

92game retains personal data only for as long as it is necessary for the purpose for which it was collected, or as required by applicable legal or regulatory obligations. The following general retention principles apply:

• Active accounts: Data associated with active player accounts is retained for the duration of the account's active status plus any applicable legal retention period following closure.
• Transaction records: Financial transaction records including deposits, withdrawals, and betting history are retained for a minimum period required by applicable financial regulations. This period is typically a minimum of five years from the date of the transaction.
• Identity verification documents: KYC documents (CNIC copies, passport scans) are retained for the period required by applicable anti-money laundering and identity verification regulations — typically a minimum of five years following account closure.
• Support interactions: Customer support records are retained for a reasonable period following the interaction to allow for follow-up, quality review, and dispute resolution. Records are then deleted or anonymised.
• Closed and self-excluded accounts: Data related to self-excluded accounts is retained to prevent re-registration during the exclusion period and for required regulatory reporting purposes. The self-exclusion record itself is retained to prevent circumvention of the exclusion.
• Marketing data: If you have opted in to marketing communications, your contact preferences are held until you opt out. On opt-out, your contact details are removed from active marketing lists promptly.

When data is no longer required, it is either permanently deleted or anonymised (so that it can no longer identify you individually) in a secure manner.

As a 92game player, you have the following rights in respect of your personal data. To exercise any of these rights, contact 92game at support@92game.biz.

92game sends marketing communications — including promotional offers, bonus notifications, new game announcements, and PSL betting updates — to players who have opted in to receive them. You are asked about marketing preferences during account registration and can change your preferences at any time through your account settings or by contacting support.

If you opt in to marketing, 92game may contact you by:

• SMS to your registered mobile number.
• Email to your registered email address.
• Push notifications if you have enabled them through your browser or device.

To opt out of all marketing communications, you can:

• Update your communication preferences in your 92game account settings.
• Click the unsubscribe link in any marketing email from 92game.
• Contact support at support@92game.biz and request removal from all marketing lists.

Opting out of marketing does not affect transactional communications — 92game will still send you essential account messages such as deposit confirmations, withdrawal updates, and security alerts regardless of your marketing preferences.

92game is strictly an 18+ platform. We do not knowingly collect personal data from individuals under the age of 18. Age verification is conducted at registration and may be requested during account use. If 92game discovers that an account belongs to a person under 18, the account will be immediately closed, all funds will be returned to the payment source, and the personal data associated with the account will be deleted except where retention is required for regulatory reporting.

If you are a parent or guardian and believe a minor has registered on 92game, please contact support at support@92game.biz immediately. We will investigate promptly and take all necessary action.

The 92game platform may contain references to or integrations with third-party services — including payment processors and game studio software. These third parties operate their own privacy policies and data practices. 92game is not responsible for the privacy practices of third-party services that you interact with as part of using 92game.

92game does not permit third-party advertising on the platform and does not embed third-party tracking scripts unrelated to platform operation. If you have concerns about a specific third-party integration visible on 92game, please contact support for clarification.

92game reviews and updates this Privacy Policy periodically to reflect changes in our data practices, platform features, or applicable regulations. When material changes are made, registered players will be notified via their registered email address or mobile number, and the updated policy will be posted on this page with a revised "last updated" date.

If you continue to use 92game after an updated Privacy Policy takes effect, you will be considered to have accepted the updated practices described in the revised policy. If you do not agree with the changes, you may close your account by contacting support.

Minor updates — such as clarifications of existing practices or corrections of typographic errors — may be made without individual notification, but will always be reflected in the current version published on this page.

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or have a complaint about how 92game has handled your personal data, please contact us through the following channels:

• Email: support@92game.biz — for data access requests, correction requests, deletion requests, and privacy complaints. Please include "Privacy Request" in your subject line to ensure it is directed to the appropriate team.
• Live Chat: Available 24/7 directly on the 92game platform — for general privacy queries and to be directed to the correct team for more complex requests.

92game will acknowledge data rights requests within 5 business days and will respond substantively within 30 days. If a request is particularly complex, we may require additional time and will notify you accordingly.

If you are not satisfied with how 92game has responded to your data privacy concern, you have the right to escalate your complaint. 92game takes all privacy complaints seriously and will work to resolve them fairly and promptly.

This Privacy Policy should be read alongside the Terms and Conditions and the Responsible Gaming policy, both of which form part of your agreement with 92game.